Refund Policy

14-Day Return Policy

We offer a 14-day return policy. You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be in the same condition as when you received it: unused, undamaged, with labels attached and in its original packaging.

Before returning an item, please contact us at fred@hongtaobag.com or timo@hongtaobag.com. Returns sent without prior authorization will not be accepted.

Return address:
Yiwu Hongwei Luggage Co., Ltd.
No. 93, Dongqing Road, Heyetang, Zhejiang, China

Return Shipping Costs

Return shipping costs for products with quality defects will be borne by the seller. For returns made for reasons unrelated to a product defect, the return shipping costs will be borne by the buyer.

Damages and Issues

Please inspect your order after delivery. If an item is defective, damaged, or incorrect, contact us immediately so that we can assess the issue and assist you.

Non-Returnable Items

Promotional gifts and gift cards cannot be returned.

Exchanges

The fastest way to receive a different item is to return the current item. Once the return is accepted, you may place a new order.

EU 14-Day Cooling-Off Period

If an order is shipped to the European Union, you have the right to cancel or return it within 14 days without giving a reason. The item must remain unused, unopened, with labels attached and in its original packaging.

Refunds

We will notify you after receiving and inspecting the returned item and let you know whether the refund is approved. Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed after your refund was approved, please contact us.

Customer Support

Yiwu Hongwei Luggage Co., Ltd.
No. 93, Dongqing Road, Heyetang, Zhejiang, China
Email: fred@hongtaobag.com / timo@hongtaobag.com
Phone: +86 186 5793 8870